Return Policies

Return Policies

In order to maintain the extremely low prices being offered; the following return policy will cover all goods sold.

1. All items, except special orders and those which are identified as non-returnable on our website, may be returned, unused and undamaged, up to 20 days from the date of purchase for a credit in the amount of the cost of items purchased.
•     Items cannot be returned past 20 days from the sale date.
•     Items not returned in their original packaging will be charged a 25% packaging fee.
2. The measure for the time since purchase will be calculated from when the order was accepted by a shipping carrier.
3. All items to be returned must have an RMA number. Please call The Fireplace & Chimney Store for this return authorization number at 888-992-9889 and you will be given return instructions as all orders are drop shipped from our suppliers.  .
4. All items returned must be sent freight paid. Freight collect items will be refused and no credit or refund will be given. Items which are received by The Fireplace & Chimney Store or our distributors in a damaged condition not reported when the RMA number was given will not be accepted and the shipment will be refused.  You may want to insure your return; we cannot be responsible for lost or misdirected returns. 
5. All items returned must be packed in the original packing, including the skid, pallet, or crate for freight line shipments.
6. Upon the receipt of goods an inspection will be conducted to ascertain the condition of the returned products. Upon an acceptable inspection report, a credit will be issued to your credit card and you will be notified by email.

Return Policy for Chimney Liners and Components:

Chimney liners and components are non-returnable items if they are not in original conditon.  If they are returned there is a 20% restocking fee and a credit will be issued only after any return is inspected by our distributor.    .

If you have any questions regarding your order, please feel free to contact us at: 888-992-9889 OR firechim@bellsouth.net.   

To view our shipping policies click here.