Customer Comments

December 24, 2013

I just wanted to send you a quick note to let you know how satisfied I am with the product I ordered from you.  The fire wrapper is a perfect fit and looks great... we look forward to using our fireplace this year...  Thanks again and Merry Christmas...

Ron  

January 4, 2013

 I wanted to take the time to commend you and your company for the order I received.  I ordered a HomeSaver Ultra Pro stainless chimney liner kit and the insulation kit.  I ordered the products on a Sunday, and they were here by Tuesday evening.  Everything was professionally packed without a nick or ding to be found.  On top of that, you had the best price I could find anywhere - shopped local retailers and several online suppliers and there was no comparison.  I will certainly recommend your company to anyone who asks.  You deliver great personal service, even from 1000 miles away.
Thanks again!

Scott McKeown 

 

April 4, 2011

I come from Jordan, the Middle East country, and I purchased the 1402 fireplace insert and its liner and shipped them to Jordan, Aqaba.  Evaluating the service and the support I recieved from Scott, There are no words sufficient to evaluate.  Above all, trustworthiness, and honesty, excellence were above everything else, my items arrived intact and in excellent packaging despite the 16000 Kilometers they travelled from Newark to Dubai then to Irbid City, in Jordan.  I would recommend international buyers from everywhere to buy from this store and I would definitly return again to buy from them, Thanks a million Scott. I wish you Success and the best.   Mohammad

October 27, 2010

First-class all the way:  Easy-to-use website, quality products exactly as described, excellent prices, fast delivery.  I couldn't ask for anything more in a supplier!   - Rich W., NJ 

October 4, 2009

I wanted to take the time to commend you and your company for the order I received.  I ordered a HomeSaver Ultra Pro stainless chimney liner kit and the insulation kit.  I ordered the products on a Sunday, and they were here by Tuesday evening.  Everything was professionally packed without a nick or ding to be found.  On top of that, you had the best price I could find anywhere - shopped local retailers and several online suppliers and there was no comparison. 

I will certainly recommend your company to anyone who asks.  You deliver great personal service, even from 1000 miles away.
Thanks again!

Scott M.

September 23, 2009

Hi Scott,
Just wanted to let you know I received the stretcher cap and had it 
installed a few days ago. It looks great and it fit beautifully! A 
well made product for sure, even the chimney guys were impressed with 
it. Thanks for the help and I'll always recommend you to other people.
Ernest

September 20, 2009

Thank you!  As always, your customer service is phenomenal.

I will order it next week after payday.

Thank you again.

 

May 16, 2007

Scott,

I also wanted to express my appreciation towards your professionalism. It's been a while since I last spoke to you (almost 1.5 years ago) but I remembered you patiently answered my questions regarding the Locktop II.

Thanks to all of your detailed responses, I am now ready to tackle this long overdue project of mine. Have a good day!

John

March 27, 2007

Hi Scott,

thanks alot for the very fast shipping, my stuff arrived yesterday hopefully i can get it applied today we,re expecting showers tomorrow.

i just put a new roof on my house and my brother believed that the very small water problem i was having has to be from the chimney,after researching on the web and finding out what i needed i also found ,you have the best prices on this stuff and very fast shipping,thanks again. 

Cheers,

Scott T.

February 16, 2007

Thanks for being so efficient!!!

John G.

January 23, 2007

Scott - Thank you for your response.  The fireplace screen arrived late today.  Thanks for your prompt delivery.


Sincerely,
Jack B.
 
November 29, 2006
 
Hello Scott,
Got the DuraFlex today, stuff looks great.
I want you to know the shipping carton came apart in transit, 4 pieces, it's not a problem for me but other people might get upset. Your supplier could do everyone a favor by simply using more tape.
Anyhow, thanks again for the great service, I won't hesitate to refer your company.
 
Joe P.
 
November 3, 2006
 
Thank you very much for addressing this so quickly. The product quality is very good and we are certain to be happy with them for many years. Should we need anything further for this or another installation we will certainly be in touch.
 
Best Regards,
Cindy Prince
 
November 2, 2006
 
WOW!!! that is great thanks so much
 
Brad
 
October 31, 2006
 
We have already received it, amazing!   Thank you very much.  ~Gail
 
Scott,
 
Thank you for the quick response.
 
Dave
 
October 10, 2006
 
Scott
 
I received my glass this afternoon , wow that was fast. The seal all the way around I wasn,t expecting. The fit is perfect and I couldn,t be happier. Thanks again.
 
                                                  Russ
 
September 20, 2006
 
Scott,
 
Thanks - this reply is confirmation that you folks go the extra mile.
 
Doug D.
 
August 17, 2006
 

By the way, I intend to use the insert for my only heat source this winter, it is beautiful, and I love it! Thanks for your help!

Gay W.

 

Dear Scott Phipps,  I ordered your  ll" round chimney brush on Monday and I'm very pleased to say that I received it today. I consider this very good customer service.  I  am  pleased  with the  product  and  hope to do business again with you in the future.  Thank you, Kathy B.