Our Customer Service Phone Number Is: 1-888-992-9889 or fax 601-510-2389.

We ship Worldwide.  If you are shipping outside the continental U.S. you may checkout online and when we receive your order we will calculate the additional shipping charges to your location and forward our invoice to you for the additional cost.  When the charges are paid your order will be shipped. Napoleon brand products cannot be shipped to Canada.

If you live outside of the U.S. or Canada you may call us at our London phone number 020 3287 1626 or Sydney, AU 02 8003 7486  or email us  at firechim@bellsouth.net for a price quote with shipping charges.  Skype subscribers worldwide can reach us at scott.phipps

Orders placed by noon, Central Time, Monday - Friday will normally ship the same day.  

 To order item(s) add them to the shopping cart then go to checkout and click on  PayPal or Checkout Via Other Payment Method to use our secure credit card processor for Visa, Mastercard, American Express, or Discover.